Shipping policy

Thank you for shopping with YONX.
Please read the following shipping information carefully before placing your order.
Our goal is to provide clear, transparent expectations for delivery times and handling.

1. Processing & Production Time

All YONX products are made to order.

  • Production time: 7 business days (average)

  • During high-volume seasons, production may extend to 7–10 business days

This production time applies to all orders and is separate from shipping time.

Because items are custom-made, production delays are normal and not considered late.

2. Shipping Time

Shipping time begins after production is completed.

Estimated delivery time by region:

  • United States: 8–15 business days

  • Canada: 10–18 business days

  • Europe: 8–15 business days

  • United Kingdom: 7–14 business days

  • Australia: 10–20 business days

  • Asia: 7–12 business days

  • Middle East & North Africa: 10–20 business days

  • Rest of the World: 10–25 business days

Delivery times are estimates and may vary based on customs, logistics delays, or seasonal volume.

3. Shipping Delays

We are not responsible for delays caused by:

  • Customs inspections

  • Carriers (logistics companies)

  • Holidays

  • Weather conditions

  • High-volume seasons

  • Incorrect or incomplete shipping information provided by the customer

These delays are outside of our control and do not qualify for refunds.

4. Tracking Your Order

A tracking number will be sent to your email once:

  1. Production is complete, and

  2. The package is shipped

Tracking updates may take 24–72 hours to appear depending on the carrier.

5. Wrong Address or Shipping Issues

Customers are responsible for entering the correct shipping address.

YONX is not responsible for:

  • Packages delivered to the wrong address provided by the customer

  • Lost packages due to incorrect address

If you entered the wrong address, contact us immediately at:
📧 support@yonx.com
If the order has not shipped yet, we will try to update it — but we cannot guarantee changes.

6. Customs, Duties & Taxes

International shipments may be subject to customs fees or import taxes depending on your country.

These charges:

  • Are not included in our product prices

  • Are the customer's responsibility

  • Are determined by your local customs office

We cannot control or estimate customs fees.

7. Failed Deliveries / Returned Packages

If a package is returned due to:

  • Customer not picking it up

  • Incorrect address

  • Refusing delivery

We can reship the order, but the customer must pay the additional shipping cost.

Refunds are not available for failed delivery due to customer error.

8. Lost or Stolen Package

If tracking shows “delivered” but you did not receive your package:

  • Contact the carrier first

  • Check with neighbors and building management

  • If still missing, contact us and we will help investigate

We cannot issue refunds for shipments marked “delivered,” but we will always try our best to assist you.

9. Contact Us

If you have any questions about your shipment, contact us:

📧 support@yonx.com

Our support team will assist you as quickly as possible.